Privacy Policy for Dendera Casino
This document explains what personal data may be processed when you use the platform, for what purposes, and what options you have to manage your information. The policy covers site browsing, account creation and use, payment transactions, and communication with customer support. Our aim is to provide a clear overview so you can make informed decisions about your privacy.
Data Controller and Scope
The Data Controller is the entity that operates Dendera Casino and provides the online gaming service. This policy applies to the use of the site from a computer, tablet, or mobile phone, as well as participation in promotions and loyalty programs. It does not cover third-party pages linked from the site, which will be governed by their own policies.
Personal Data We May Collect
We may process identification and contact data, such as name, address, email, and phone number, as well as account information, access logs, and gaming activity. During verification processes, copies of official documents and proof of address may be requested. Technical data related to the device and connection are also generated, which are necessary for the security and proper functioning of the service.
Main Purposes of Processing
Data is used to create and manage your account, allow access to games, process deposits and withdrawals, and respond to enquiries or complaints. It is also processed for security purposes, fraud prevention, compliance with legal obligations, and service improvement. In certain cases, and only with your consent, the information may be used for informational or promotional communications about related products.
Legal Bases for Processing
The main legal basis is the performance of the contract when you use your account and associated services. In other cases, we process data to comply with obligations arising from applicable regulations, including those for anti-money laundering and responsible gaming. Certain activities, such as sending commercial communications, are based on your consent, which you can withdraw at any time in accordance with current legislation.
Data Retention Periods
We retain data for the time necessary for the described purposes, and subsequently, it is deleted or anonymised when it is no longer accurate. Some types of information, such as payment records, must be kept for longer periods for accounting or regulatory reasons. If you close your account, some information will be blocked for a limited time before its definitive deletion.
Indicative Retention Summary
| Data Type | Example | Main Use | Indicative Period | Subsequent Action |
|---|---|---|---|---|
| Account | Profile | Service Management | While active | Deletion or anonymisation |
| Payments | Deposits and withdrawals | Legal obligations | Several years | Secure archiving |
| KYC | Document | Verification | As per regulations | Blocking and control |
| Support | Tickets | Customer care & issues | 1–3 years | Periodic clean-up |
| Technical | Logs | Security | Limited period | Scheduled deletion |
Recipients and Processors
We may share certain data with providers who render services necessary for the site's operation, such as payment platforms, hosting, identity verification, technical analysis, or support. These providers act according to documented instructions and under confidentiality agreements. Likewise, we may disclose information to competent authorities when there is a legal obligation or valid request.
International Transfers
In some cases, data may be processed or stored outside the country where you reside, especially when international technology providers are involved. In such situations, adequate safeguards are sought, such as specific contractual clauses or equivalent measures provided by regulations. You can request additional information about relevant transfers and the safeguards applied.
Security Measures Applied
Reasonable technical and organisational measures are used to reduce the risk of unauthorised access, loss, alteration, or improper disclosure of data. Internal access is limited to personnel and collaborators who need the information for their role, and relevant events are logged to detect incidents. While no measure is absolute, the goal is to maintain a level of protection commensurate with the nature of the information processed.
Use of Cookies and Similar Technologies
The site may use cookies and related technologies for basic functions, preferences, analytics, and service improvement. Some cookies are necessary for the proper functioning of the page, and others may require your consent in accordance with applicable regulations. You can manage some of these technologies from your browser settings and, where offered, from specific tools within the site.
Your Data Protection Rights
You can request access to your personal data, ask for the rectification of inaccurate or incomplete information, and request the deletion of certain data when legal conditions are met. You can also request the restriction of processing, object to specific uses, and, in certain cases, exercise the right to data portability. The exercise of these rights may require prior verification of your identity.
How to Exercise Your Rights
- Request: contact the operator's designated contact channel, clearly describing the right you wish to exercise.
- Identification: be prepared to provide additional information to confirm you are the account holder.
- Response: you will receive a reply within the timeframes established by regulations, with an explanation of the request's outcome.
Contact and Complaints
If you have questions about the processing of your personal data or wish for more information on any point of this policy, you can contact customer support. If you believe your rights have not been respected, you can also lodge a complaint with the competent data protection authority in your country of residence. Keeping copies of relevant communications and documents facilitates the tracking of any process.
Changes to This Privacy Policy
This policy may be updated to reflect legal, technical, or service changes. The current version will always be available on this page and will include, where applicable, a reference to the last update date. If the changes are significant, additional notices may be displayed within the site so you can review them at your leisure.
We recommend that you review the Privacy Policy periodically, especially when reactivating an inactive account or participating in new promotions. This way, you will maintain an accurate view of how your personal data is processed at all times.